Refund Policy

This Refund Policy explains how HERO Matchmaker handles refunds for optional paid features. Matching, Discover, likes, Super Likes, matches, and messages are free. Optional paid features are HERO Plus subscriptions billed through Stripe. HERO Plus is coming soon and is not on sale yet.

What you can buy

You can use the core matching service at no charge. HERO Plus is coming soon and is not on sale yet. We do not charge for joining, Discover, or messaging.

How to request a refund

Email support@heromatchmaker.com. We respond to refund requests within 2 business days. Include:

• the email address on the account
• the date and amount of the charge
• whether the charge was a HERO Plus subscription
• a short description of why you are requesting a refund

When we refund

We refund in these cases:

• Duplicate or accidental charges are refunded in full.
• If you ask within 14 days of a HERO Plus charge, we refund that charge unless you have made substantial use of the paid features during that period.

If you cancel a subscription, you keep access through the end of the current paid period. We do not prorate unused time and we do not issue a refund solely because you canceled.

How refunds are paid

Approved refunds are issued through Stripe to the original payment method used for the charge. After Stripe processes the refund, it can take additional time for your bank or card issuer to post the credit to your statement.

Chargebacks

Please contact us before filing a chargeback. Many issues can be fixed faster with a refund or billing correction. Chargebacks may lead us to suspend the account while we investigate.

Changes

We may update this policy. The current version is always on this page. Using paid features after a change means you accept the updated policy.

Last updated: October 9, 2026